A 24-Hour Emergency Assistance Helpline To Be Used in the Event of Trauma and/or Assault and/or HIV Infection.

• Trauma and assault

This service arranges the nearest local emergency assistance service for the member. It provides emergency medical transport to the nearest, most appropriate medical facility. Where necessary, the member will be stabilised before transportation is provided. 

• HIV protection treatment

The service provides members with peace of mind in the event of violent forms of assault such as rape or accidental exposure such as a needle prick with a contaminated needle. The member or their family has access to hospital care, treatment and diagnostic regimes for the management of the consequences.

The HIV protection treatment enables the member to make use of the following services at his/her discretion:

• 24-hour access to trauma counsellors
• Three consultations (per incident) with a specialist
• Three HIV blood tests (per incident)