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HOME ASSISTANCE

Available 24-Hours a Day 365-Days of the Year  

Our Home Assistance Programme offers assistance to you, the member when you are involved in a Home Emergency. A home emergency means any sudden, unexpected and/or unforeseen event at the registered residence requiring the immediate and/ or urgent services of a domestic tradesman to limit/ minimise or prevent further damage to the home.  

This benefit is restricted to home emergencies and only applies to the registered premises or primary place of permanent residence, within the Republic of South Africa and used for domestic purposes, including outbuildings.  

Emergency Services Notification and Call-out  

At the member request, our Assist Contact Support Centre will relay an emergency notification to the authorities. These may include police, traffic, fire brigade, ambulance, security or any other emergency service provider.  

 Mobile Notification Services 

The member will receive an SMS notifying them of the update on your active case.  

The following details will be sent to the member via mobile phone after lodging a case:  

  • Name of Primary Case Manager.
  • Reference Number (eases of calling in and enable anyone of the Assist Consultants to intervene or provide further details to the member). 
  • Once a Service Provider is appointed, the member receives their details and the ETA. 
  • Any changes made to the case (new Service Provider and additional requests etc.) 
  • New Case Manager details provided to member at shift change. 

 *Please note that each benefit will be managed on an individual basis and is highly dependent on traffic, weather and correct information received such as address or area of the incident.  

 

REQUEST SERVICE

Available 24-Hours a Day 365-Days of the Year  

Our Home Assistance Programme offers assistance to you, the member when you are involved in a Home Emergency. A home emergency means any sudden, unexpected and/or unforeseen event at the registered residence requiring the immediate and/ or urgent services of a domestic tradesman to limit/ minimise or prevent further damage to the home.  

This benefit is restricted to home emergencies and only applies to the registered premises or primary place of permanent residence, within the Republic of South Africa and used for domestic purposes, including outbuildings.  

Emergency Services Notification and Call-out  

At the member request, our Assist Contact Support Centre will relay an emergency notification to the authorities. These may include police, traffic, fire brigade, ambulance, security or any other emergency service provider.  

 Mobile Notification Services 

The member will receive an SMS notifying them of the update on your active case.  

The following details will be sent to the member via mobile phone after lodging a case:  

  • Name of Primary Case Manager.
  • Reference Number (eases of calling in and enable anyone of the Assist Consultants to intervene or provide further details to the member). 
  • Once a Service Provider is appointed, the member receives their details and the ETA. 
  • Any changes made to the case (new Service Provider and additional requests etc.) 
  • New Case Manager details provided to member at shift change. 

 *Please note that each benefit will be managed on an individual basis and is highly dependent on traffic, weather and correct information received such as address or area of the incident.